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How do I contact tarte™ customer service?
Need help with your tarte™ order, return, or product? Our customer service team is available Monday–Friday 9 AM–9 PM EST, and Saturday–Sunday, 9 AM–5 PM EST (excluding holidays) by live chat, by email at [email protected], or by phone at +1 (646) 971–2676 (long distance charges may apply).
my tarte™ vip
What is tarte™ vip?
tarte™ vip is our new and improved loyalty program, replacing tarte™ perks. It’s free to join, and rewards you for shopping on tarte.it.com. You’ll earn points on every qualifying purchase and can redeem them for exclusive discounts and rewards.
Who can join tarte™ vip?
tarte™ vip is available to customers in the U.S. and select international countries. Anyone with a tarte.it.com account is eligible.
How do I sign up for tarte™ vip?
Create a tarte.it.com account to be automatically enrolled in tarte™ vip.
What happened to my tarte™ perks account?
We’ve upgraded from tarte™ perks to tarte™ vip to give you more ways to earn, more personalized rewards, and a refreshed experience. Your points and tier status moved with you — no action needed.
How do vip tiers compare to the old perks tiers?
Here’s how your old tier maps to the new program:
Old Tier:
Base Tier (0–4,499 pts)
New Name: Natural Beauty
New Badge: Silver
Old Tier:
Second Tier (4,500–9,999 pts)
New Name: Superstar
New Badge: Gold
Old Tier:
Top Tier (10,000+ pts)
New Name: Icon
New Badge: Platinum
We’ve also added new ways to earn points and refreshed our rewards. You can view your current tier and benefits anytime in your tarte™ vip rewards page. For more details about the tier transition, please see our Terms & Conditions.
How can I opt out of tarte™ vip?
If you’d like to opt out, contact our customer service team at [email protected].
How do I log in to my new tarte™ vip account?
Use your perks account email and reset your password. Once updated, log in to access your vip dashboard and rewards.
How do I earn points?
You’ll earn 10 points for every $1 USD spent on qualifying items at tarte.it.com. Points are added to your account once your order ships.
For international customers, your order total is first converted to U.S. dollars based on daily exchange rates. You’ll then earn 10 points for every $1 USD, just like U.S. customers. The converted amount may vary slightly depending on current currency rates at the time your order is processed. You can also earn points by completing qualifying activities listed on your tarte™ vip
What other ways can I earn points?
You can earn additional points by completing eligible activities like quizzes, product reviews, and more. Check the tarte™ vip rewards page for current options.
How do I earn points for reviews?
You’ll receive a review email about 21 days after your purchase. Submit your review through that email to earn points. Bonus points are awarded if you upload a photo. Reviews submitted directly on site (outside the email flow) will not earn points.
Why haven’t I earned points for an activity yet?
For instant-earn activities, like quizzes, points should appear right away. For purchase-based rewards, points are added once your order ships.
Your payment is processed at the time you place your order. Points are awarded separately once your order ships.
Make sure you’re logged in and complete the action through your tarte™ vip page to earn points.
Do I still earn points if I use Shop Pay, Apple Pay, or another payment app?
Yes. As long as you check out using the email linked to your vip account, your points will be earned no matter the payment method.
How do I check my point balance?
Log in and visit your tarte™ vip rewards page or My Account page to view your balance.
What do the different statuses in my points history mean?
Your points history shows five different status labels that help you track your progress. Here’s what each one means:
Earned – These points have been successfully added to your account after completing an activity, placing a qualifying order, or reaching a milestone.
Pending – Points are on the way but not available to use just yet. This usually happens with purchases that need to ship before the points are finalized or with activities that have a built-in delay.
Progress to Complete – You’ve started a points-earning action (like a quiz or review), but haven’t finished it yet. Once the action is completed, points will be awarded.
Reversed – Points were removed because the qualifying action was canceled. For example, if you referred a friend who later canceled their order, the points earned from that referral would be reversed.
Refunded – If you returned a product you earned points on, those points will be deducted from your account once the return is processed.
Do points expire?
Yes. If you don’t make a qualifying purchase or complete a points-earning activity within 12 months, your points will expire. To view your current redeemable points balance, visit your tarte™ vip rewards page when logged into your account.